If you go to your AVANA dashboard and click on Orders, you can see the status of your customers' order.
Here is the meaning of each of the status order:
Incomplete - Your customer has clicked Checkout button but has not completed their details and payment. This status applies to all Auto PM orders.
Processing - Order is completed and payment has been made.
Shipped - Order has been paid and sent out to the customer.
Refunded - Order has been refunded to your customer.
Pending - This status applies to orders that uses Manual Payment for checkout.
Cancelled - Order has been cancelled. You have to do this manually.