What’s the usual method of returning a product to an online store?

Return and exchange of items are based on the seller's terms and conditions.

For most cases, it would involve the following steps:

  1. Buyer needs to clarify the reason for returning item.
  2. Buyer couriers the item to seller.
  3. Seller reimburses the buyer by sending an exchange or offering store credit or offering a refund.

 

 
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