How to Manage Your Online Orders

As an online seller, one of the most tedious tasks is managing online orders as they are many different steps involved in fulfilling an order while keeping your inventory in check.

At AVANA, we've simplified this process for you at the Orders tab.

When viewing the Orders tab, you can color-code the orders you receive based on their statuses to make it easier to categorize your orders for quick reference.


For example, Shipped orders are marked in green while Pending orders are marked in yellow.

To change the status and the color of an order, click the box in the status column and choose the selected status from the drop down.


You can also expand each order to view more details by clicking on the (+) sign located next to the order ID number.


Once expanded, you'll be able to view more information about the order and shipping details of the customer.


Once you've fulfilled the order, you can update the customer with their tracking number by filling in the box in the tracking number column and clicking Save. The customer will then receive an email with the tracking number.


For future references or book keeping purposes, you can also print the invoice of your orders by selecting Print Invoice from the drop down menu in the Action column to keep track of all your online orders.


A pop-up of your digital invoice will appear and once you click on Print Invoice, your printing options on your laptop/desktop will appear for you to select your preferences.


We hope these features will be helpful for you to manage your online orders easily and keep track of your online orders history in an organised manner.

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